Resume
Innovation and transformation leader with experience building Product, Strategy, and Customer Experience (CX) teams within in-house, agency, and consulting environments.
Work Experience
MRM, AKQA, HavasCX
CX & Product Leadership (Freelance)
2024
comedia Design
Chief Growth Officer
2022-2023
Prophet
Partner, Experience & Innovation (X&I)
2021-2022
Wunderman Thompson
Head of Customer Experience (NY + ATL)
2020-2021
AWS
Product & Experience Lead
2018-2020
IBM
Global Experience Design Director
2016-2018
AKQA, Fahrenheit 212, RAPP, McCann, Agency Sacks, NSG/Swat
Freelance Creative Lead – Digital Experiences
2013-2016
mcgarrybowen
Senior Creative Designer – Customer Experiences & Digital Products
2008–2013
Pratt Institute, Office of Publications
Senior Designer
2003–2008
Pen & Ink Creative
Intern
2001-2005
MIA Records
webmaster
1998-2001
Education
Harvard Business School
Certificate, Disruptive Strategy
Pratt Institute
BA, Communication Design
AS, Illustration + Graphic Design
Focus Areas
• Team Growth and Development
• Cross-Functional leadership
• Outcome driven mindset
Industry Expertise
Retail, Financial Services, Healthcare, Big tech, Telco, Government, Automotive, Aerospace & Defense, Travel, Energy & Utilities